Faster first response without more headcount
Drafts with order context cut the time per ticket. Auto-send for safe questions clears the simple ones entirely.
Paperflower for customer support managers
Your team is good. The problem is volume and noise: spam, duplicates, and buying questions buried under everything else. Paperflower clears the noise and drafts the routine replies, so people spend time where it counts.
Updated 15 September 2026
What a day looks like
- The queue is sorted by urgency and buying intent, not by arrival time.
- Routine questions arrive with a draft that already includes the order details. Agents approve in seconds.
- Complaints are escalated with the full history. Refunds always go to a person.
- Every AI action is logged, so you can see what was drafted, sent and hidden, and why.
What you get
Guardrails you set
What the AI may send on its own, what must be escalated, and what never leaves the team. All in Settings.
One inbox across channels
Instagram, Facebook and email in one place, with Shopify context on every conversation.
How Paperflower is different
Comments are a sales channel, not a chore
Most tools treat comments as noise. Paperflower reads every one, spots buying questions like “do you ship to NZ?” and makes sure they get answered before the customer moves on.
Buying Intent and Opportunity Score
Every conversation gets a score so the people ready to buy come first. You see who to reply to now, and who can wait.
Shopify context in every draft
Order status, shipping and product details are pulled in automatically, so drafts are right the first time and private order details never go out in public.
You stay in control
AI drafts are on and auto-send is off by default. Complaints are escalated to you. Refunds and cancellations always need a human.
Simple pricing
Paperflower is A$97 a month for 3,000 customer interactions, with a 7-day free trial. Human replies are always free. The first 9 founding brands get the same plan for A$49 a month for life while spots last.
Built for AU and NZ brands
Local time zones, local shipping questions, and support from people who know the market.
Frequently asked questions
Yes. Your team shares one tenant-scoped workspace. Pricing is by customer interactions, not seats, so adding people costs nothing.
Yes. Many teams start with comments and DMs in Paperflower and move email later.
Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Instagram and Facebook comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details. TikTok is on the roadmap.
Yes, 7 days, no card needed to request access. You can cancel any time.
Try Paperflower free for 7 days
Connect Instagram, Facebook, email and Shopify in a few minutes. AI drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on.