Order status in the draft
Where-is-my-order gets answered with the real status and tracking.
Paperflower for Shopify
The difference between a good reply and a bad one is usually the order details. Paperflower connects to Shopify so drafts are right the first time.
Updated 1 November 2026
How it works
- Connect your Shopify store in a few clicks.
- Customers are matched to their orders by email and name.
- Drafts use order status, tracking, product details and your policies.
- Public replies never include private order details. Those go to a DM or email.
- Refunds and cancellations are flagged for a human every time.
What is included
Product knowledge
Sizes, materials, shipping zones and returns come from your store and your brand notes.
Privacy by default
Nothing about a specific order is ever posted in a public comment.
Human for money matters
Refunds, cancellations and address changes always wait for you.
How Paperflower is different
Comments are a sales channel, not a chore
Most tools treat comments as noise. Paperflower reads every one, spots buying questions like “do you ship to NZ?” and makes sure they get answered before the customer moves on.
Buying Intent and Opportunity Score
Every conversation gets a score so the people ready to buy come first. You see who to reply to now, and who can wait.
Shopify context in every draft
Order status, shipping and product details are pulled in automatically, so drafts are right the first time and private order details never go out in public.
You stay in control
AI drafts are on and auto-send is off by default. Complaints are escalated to you. Refunds and cancellations always need a human.
Simple pricing
Paperflower starts free with 100 customer interactions a month, no card needed: every message in one list, and you write the replies. AI sorting, reply drafts and spam hiding come with Standard, which is A$47 a month for 3,000 customer interactions, with a 7-day free trial. Human replies are always free. See all plans.
Built for AU and NZ brands
Local time zones, local shipping questions, and support from people who know the market.
Frequently asked questions
No. It reads order and product data to draft replies. Any change to an order is made by you in Shopify.
No. Any Shopify plan works.
Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Instagram, Facebook and TikTok comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details.
Yes. The Free plan is the basics: 100 customer interactions a month in one list, no card needed, and you write each reply. Standard adds AI sorting, reply drafts and spam hiding, and comes with a 7-day free trial. You can cancel any time. Compare plans.
Start Paperflower free
Connect Instagram, Facebook, email and Shopify in a few minutes. On Standard, AI sorts every message and drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on. Free puts every message in one list for you to answer.