No migration
Use the mailbox you already have. Nothing changes for customers.
AI email support
Keep the support address your customers know. Paperflower connects to your existing Gmail or Google Workspace mailbox and drafts the replies, with your order data already in them.
Updated 31 October 2026
How it works
- Connect your Gmail or Google Workspace support mailbox.
- New emails are read and sorted by urgency and type.
- Drafts pull order status, shipping and policies from Shopify and your brand knowledge.
- Complaints are escalated to you with a calm draft ready. Refunds always need a human.
- Approve and send from Paperflower, or set safe questions to send automatically.
What is included
Shopify in the draft
Tracking links and order details are filled in automatically.
One inbox with social
Email sits next to comments and DMs, so you stop switching tabs.
Guardrails
Decide what may send on its own and what must wait for you.
How Paperflower is different
Comments are a sales channel, not a chore
Most tools treat comments as noise. Paperflower reads every one, spots buying questions like “do you ship to NZ?” and makes sure they get answered before the customer moves on.
Buying Intent and Opportunity Score
Every conversation gets a score so the people ready to buy come first. You see who to reply to now, and who can wait.
Shopify context in every draft
Order status, shipping and product details are pulled in automatically, so drafts are right the first time and private order details never go out in public.
You stay in control
AI drafts are on and auto-send is off by default. Complaints are escalated to you. Refunds and cancellations always need a human.
Simple pricing
Paperflower starts free with 100 customer interactions a month, no card needed: every message in one list, and you write the replies. AI sorting, reply drafts and spam hiding come with Standard, which is A$47 a month for 3,000 customer interactions, with a 7-day free trial. Human replies are always free. See all plans.
Built for AU and NZ brands
Local time zones, local shipping questions, and support from people who know the market.
Frequently asked questions
Not at launch. Gmail and Google Workspace are supported first.
Yes. Replies go out from your connected mailbox, so they look and thread exactly like a normal email.
Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Instagram, Facebook and TikTok comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details.
Yes. The Free plan is the basics: 100 customer interactions a month in one list, no card needed, and you write each reply. Standard adds AI sorting, reply drafts and spam hiding, and comes with a 7-day free trial. You can cancel any time. Compare plans.
Start Paperflower free
Connect Instagram, Facebook, email and Shopify in a few minutes. On Standard, AI sorts every message and drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on. Free puts every message in one list for you to answer.