Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Compare customer service tools for Shopify brands
Everything we have written about the tools stores use for comments, DMs and email, in one place. We make Paperflower, and we say so on every page. The comparisons stick to what each vendor publishes.
Updated 15 September 2026
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Frequently asked questions
Instagram and Facebook comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details. TikTok is on the roadmap.
Yes, 7 days, no card needed to request access. You can cancel any time.
Try Paperflower free for 7 days
Connect Instagram, Facebook, email and Shopify in a few minutes. AI drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on.