Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Compare customer service tools for Shopify brands
Everything we have written about the tools stores use for comments, DMs and email, in one place. We make Paperflower, and we say so on every page. The comparisons stick to what each vendor publishes.
Updated 31 October 2026
Alternatives
- The best Gorgias alternatives for Shopify brands
- The best Zendesk alternatives for Shopify brands
- The best Tidio alternatives for Shopify brands
- The best Manychat alternatives for Shopify brands
- The best Re:amaze alternatives for Shopify brands
- The best Freshdesk alternatives for Shopify brands
- The best Help Scout alternatives for Shopify brands
- The best Front alternatives for Shopify brands
- The best Intercom alternatives for Shopify brands
Comparisons
Reviews
- Gorgias review: is it right for your store?
- Zendesk review: is it right for your store?
- Tidio review: is it right for your store?
- Manychat review: is it right for your store?
- Freshdesk review: is it right for your store?
- Help Scout review: is it right for your store?
- Front review: is it right for your store?
- Intercom review: is it right for your store?
Best-of lists
Pricing explained
Guides
- How to export your data from Gorgias
- How to export your data from Zendesk
- How to export your data from Tidio
- How to export your data from Manychat
- How to export your data from Freshdesk
- How to export your data from Help Scout
- How to export your data from Front
- How to export your data from Intercom
- Shopify customer service: a simple setup for small brands
- How to stop spam comments on Instagram
- Customer service for ecommerce: a simple guide for small online stores
- Customer service email templates for online stores
- How to write an apology email to a customer
- Instagram auto reply: how to set it up for your business
- Facebook Messenger auto reply: how to set it up for your Page
- Refund policy template for online stores (Australia and NZ)
- How to reply to, pin, filter and turn off TikTok comments
- How to turn off comments on Facebook posts, Pages and ads
- WISMO: what it means and how to cut 'where is my order?' messages
- Shopify order tracking: how to set it up so customers stop asking
- Shopify chat: how to add live chat to your store
- How to handle customer complaints: a 6-step process for online stores
- Instagram DM templates for online stores: 12 replies to copy
- How to reply to comments on Instagram
- Shipping policy template for online stores (Australia and NZ)
- FAQ page examples for online stores
- How to set up an auto reply in Gmail for your business
- Customer service metrics for online stores: the 7 that matter
- Social media customer service for online stores
- Australia Post Christmas cut-off dates 2026 for online stores
- How to delete comments on Instagram (and hide, restrict or limit them)
- Christmas out of office message examples for online stores
- How to set up a shared inbox in Gmail
- Order confirmation email template for online stores
- How to link Instagram to a Facebook Page
- How to set up an Instagram business account
- How to add an admin to a Facebook Page
- How to create a Facebook business Page
- How to set up a TikTok business account for your shop
- How to set up a Gmail business email for your shop
- How to set up an Instagram and Facebook shop with Shopify
Paperflower for your role
Paperflower product
Frequently asked questions
Instagram, Facebook and TikTok comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details.
Yes. The Free plan is the basics: 100 customer interactions a month in one list, no card needed, and you write each reply. Standard adds AI sorting, reply drafts and spam hiding, and comes with a 7-day free trial. You can cancel any time. Compare plans.
Start Paperflower free
Connect Instagram, Facebook, email and Shopify in a few minutes. On Standard, AI sorts every message and drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on. Free puts every message in one list for you to answer.