Comments are a sales channel, not a chore
Most tools treat comments as noise. Paperflower reads every one, spots buying questions like “do you ship to NZ?” and makes sure they get answered before the customer moves on.
Gorgias pricing explained
A customer service helpdesk built for ecommerce stores. Before you sign up, it helps to know exactly what you are paying for and what makes the bill grow. Prices change often, so we explain how Gorgias charges and link to their current pricing page rather than printing numbers that go out of date.
Updated 29 September 2026
How Gorgias charges
Plans are priced by the number of tickets you handle each month, with AI-handled conversations charged on top per automated resolution.
See the current numbers on the Gorgias pricing page.
What makes the bill grow
- How many tickets you handle each month. Every email, chat, comment or DM thread counts, so a busy sale or a viral post raises the bill.
- Going over your plan's ticket allowance, which is charged as extra tickets.
- AI Agent use, charged for each conversation the AI resolves on its own.
- The plan tier you need for features like advanced automation, reporting or voice.
Questions to ask before you sign up
- How many people will answer customers, and does each one need a paid seat?
- What happens in your busiest month, like a sale or a post that takes off? Is there a cap, or do you pay for every extra conversation?
- Is AI included, or is every AI answer charged on top?
- Is the price you see monthly, or only if you pay for a year up front?
- Which features you need sit on a higher plan than the one advertised?
Gorgias vs Paperflower on price
| Gorgias | Paperflower | |
|---|---|---|
| How you pay | Plans are priced by the number of tickets you handle each month, with AI-handled conversations charged on top per automated resolution. | One flat plan priced by customer interactions. Human replies free. |
| Free to start | See their pricing page | Yes, 100 interactions a month, no card |
| Seat fees | Depends on plan | None |
| AI replies | Often charged on top | Included on Standard |
| Built for | Stores with a support team that lives in tickets and wants deep Shopify actions inside each ticket. | Shopify brands in AU and NZ that sell through Instagram, Facebook and email |
How Paperflower is different
Buying Intent and Opportunity Score
Every conversation gets a score so the people ready to buy come first. You see who to reply to now, and who can wait.
Shopify context in every draft
Order status, shipping and product details are pulled in automatically, so drafts are right the first time and private order details never go out in public.
You stay in control
AI drafts are on and auto-send is off by default. Complaints are escalated to you. Refunds and cancellations always need a human.
Simple pricing
Paperflower starts free with 100 customer interactions a month, no card needed: every message in one list, and you write the replies. AI sorting, reply drafts and spam hiding come with Standard, which is A$47 a month for 3,000 customer interactions, with a 7-day free trial. Human replies are always free. See all plans.
Built for AU and NZ brands
Local time zones, local shipping questions, and support from people who know the market.
Frequently asked questions
Plans are priced by the number of tickets you handle each month, with AI-handled conversations charged on top per automated resolution. The exact numbers change, so check the Gorgias pricing page and work out your seats and monthly volume first.
For Shopify brands in Australia and New Zealand, Paperflower. Paperflower starts free with 100 customer interactions a month, no card needed: every message in one list, and you write the replies. AI sorting, reply drafts and spam hiding come with Standard, which is A$47 a month for 3,000 customer interactions, with a 7-day free trial. Human replies are always free. See all plans.
Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Instagram, Facebook and TikTok comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details.
Yes. The Free plan is the basics: 100 customer interactions a month in one list, no card needed, and you write each reply. Standard adds AI sorting, reply drafts and spam hiding, and comes with a 7-day free trial. You can cancel any time. Compare plans.
Start Paperflower free
Connect Instagram, Facebook, email and Shopify in a few minutes. On Standard, AI sorts every message and drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on. Free puts every message in one list for you to answer.