Never miss a sale in your comments
Buying questions are spotted and put first, so “do you ship to NZ?” gets a yes before the customer scrolls on.
Paperflower for Shopify founders
You started a brand to make things, not to answer “where is my order?” at 10pm. Paperflower gives you those hours back without handing your customers to a robot.
Updated 31 October 2026
What a day looks like
- Morning: open one inbox instead of three apps. The people ready to buy are at the top.
- Each message already has a draft with the order status or product answer in it. Approve, tweak or ignore.
- Spam and scam comments are already hidden. Complaints are flagged for you personally.
- Evening: nothing is waiting that matters. The buying questions from the afternoon were answered within minutes.
What you get
No team required
Pricing is per customer interaction, not per seat. One founder can run support properly.
You stay you
Drafts use your tone and your policies. You approve them until you trust them, then let simple ones go out on their own.
How Paperflower is different
Comments are a sales channel, not a chore
Most tools treat comments as noise. Paperflower reads every one, spots buying questions like “do you ship to NZ?” and makes sure they get answered before the customer moves on.
Buying Intent and Opportunity Score
Every conversation gets a score so the people ready to buy come first. You see who to reply to now, and who can wait.
Shopify context in every draft
Order status, shipping and product details are pulled in automatically, so drafts are right the first time and private order details never go out in public.
You stay in control
AI drafts are on and auto-send is off by default. Complaints are escalated to you. Refunds and cancellations always need a human.
Simple pricing
Paperflower starts free with 100 customer interactions a month, no card needed: every message in one list, and you write the replies. AI sorting, reply drafts and spam hiding come with Standard, which is A$47 a month for 3,000 customer interactions, with a 7-day free trial. Human replies are always free. See all plans.
Built for AU and NZ brands
Local time zones, local shipping questions, and support from people who know the market.
Frequently asked questions
If even one of those is a buying question you would have missed, yes. The Free plan puts every message in one list at no cost, and the Standard trial shows you what the AI catches before you pay.
You decide. Drafts go out as you, approved by you. If you turn on auto-send for simple questions, you can add a note saying an assistant helped.
Not unless you turn that on. By default it drafts a reply and you approve it. You can switch on auto-send for simple, safe questions once you trust the drafts.
Instagram, Facebook and TikTok comments and DMs, support email through Gmail or Google Workspace, and Shopify for order details.
Yes. The Free plan is the basics: 100 customer interactions a month in one list, no card needed, and you write each reply. Standard adds AI sorting, reply drafts and spam hiding, and comes with a 7-day free trial. You can cancel any time. Compare plans.
Start Paperflower free
Connect Instagram, Facebook, email and Shopify in a few minutes. On Standard, AI sorts every message and drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on. Free puts every message in one list for you to answer.