Gorgias review: is it right for your store?

What Gorgias is

A customer service helpdesk built for ecommerce stores.

Channels: Email, live chat, Facebook and Instagram comments and DMs, WhatsApp, SMS and voice.

Shopify: Very deep. You can see orders and make changes like refunds without leaving the ticket.

Pros

• Strong Shopify integration with order actions inside the ticket.
• Macros, rules and a large app marketplace.
• Covers almost every channel a store might use.

Cons

• Ticket-based pricing climbs as you grow, and AI replies cost extra per resolution.
• Built around tickets and agents, so it is a lot of tool for a one or two person brand.
• Comment moderation and buying-intent spotting are features, not the core of the product.

Gorgias pricing explained

Plans are priced by the number of tickets you handle each month, with AI-handled conversations charged on top per automated resolution.

Prices change often, so we do not print numbers here. See the current Gorgias pricing page and work out your monthly volume before you compare.

Who should choose it

Stores with a support team that lives in tickets and wants deep Shopify actions inside each ticket.

If that is you, Gorgias is a solid choice. If you are a small Shopify brand where comments and DMs drive sales, read the alternatives page linked below.

Verdict

Gorgias does what it says for the stores it is built for. The question is whether that matches how your customers talk to you and how you want to pay.

Paperflower takes a different angle: one inbox for comments, DMs and email, AI drafts with Shopify context, and a score on every conversation so buying questions never get missed.

Frequently asked questions