A Shopify app that shows cart and order information in chat and lets you add product recommendations.
Tidio review: is it right for your store?
A live chat and chatbot tool for websites, with an AI assistant called Lyro. This review is written by the team behind Paperflower, a competitor, using Tidio's public documentation and pricing pages. We have kept it factual and we say clearly when Tidio is the better choice.
Updated 15 September 2026
What Tidio is
A live chat and chatbot tool for websites, with an AI assistant called Lyro.
Channels: Website live chat, email, and Instagram and Facebook Messenger DMs. Comments are not the focus.
Shopify: A Shopify app that shows cart and order information in chat and lets you add product recommendations.
Pros
- Easy to set up and a generous free plan.
- Good website chat widget and visual chatbot builder.
- Lyro answers common questions from your help content.
Cons
- Built around the website chat widget. Social comments and buying-intent spotting are not core.
- AI conversations are metered, so costs rise with traffic.
- Less depth on Shopify order actions than an ecommerce helpdesk.
Tidio pricing explained
A free plan, then paid plans priced by seats and conversation volume, with Lyro AI conversations priced separately.
Prices change often, so we do not print numbers here. See the current Tidio pricing page and work out your monthly volume before you compare.
Who should choose it
Stores whose customers mostly ask questions through the website chat widget.
If that is you, Tidio is a solid choice. If you are a small Shopify brand where comments and DMs drive sales, read the alternatives page linked below.
Verdict
Tidio does what it says for the stores it is built for. The question is whether that matches how your customers talk to you and how you want to pay.
Paperflower takes a different angle: one inbox for comments, DMs and email, AI drafts with Shopify context, and a score on every conversation so buying questions never get missed.
Frequently asked questions
Website live chat, email, and Instagram and Facebook Messenger DMs. Comments are not the focus.
For Shopify brands in Australia and New Zealand, Paperflower. It puts comments, DMs and email in one AI-assisted inbox with Shopify context. See the full alternatives list linked below.
Try Paperflower free for 7 days
Connect Instagram, Facebook, email and Shopify in a few minutes. AI drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on.