Usually not in the CSV. There is no single button that downloads every conversation. Plan an API export or ask support before you cancel. Use their API or ask support if you need attachments in bulk.
How to export your data from Help Scout
Whether you are switching tools or just want a backup, getting your data out of Help Scout is straightforward once you know where to look. These steps are based on Help Scout's public help documentation. Menus move, so if something looks different, their help centre is linked at the end.
Updated 29 September 2026
Step by step: exporting from Help Scout
- Log in to Help Scout as an account owner or admin.
- Export customer records as a CSV from the Customers area.
- Export reports from the Reports section as CSV files.
- For full conversation history, use the Help Scout Mailbox API with an API key, or ask Help Scout support for an export.
- Copy your knowledge base articles, or export them through the Docs API.
Good to know
- There is no single button that downloads every conversation. Plan an API export or ask support before you cancel.
- Saved replies and workflows need to be copied by hand.
What to do with the export
Most brands do not import old conversations into the new tool. Customers rarely refer back to them, and your Shopify order history already holds what matters. Keep the export as a record and start fresh.
Do bring across the useful parts: your saved replies, your FAQ answers and your policies. In Paperflower these become brand knowledge, so drafts are correct from day one.
Switching to Paperflower
Paperflower is an AI customer agent for Shopify brands in Australia and New Zealand. It reads every Instagram and Facebook comment, DM and support email, sorts them by what matters, drafts a reply with your order details and brand knowledge, hides spam, and flags the people who are ready to buy.
Request access, connect Instagram, Facebook, email and Shopify, paste in your policies and FAQs, and you are live. Nothing is sent without your approval unless you turn auto-send on.
Frequently asked questions
Vendors keep data for a limited time after cancellation, and some remove it quickly. Export first, then cancel.
Not today. Paperflower starts from the day you connect your channels and pulls in your Shopify order history for context. Keep your export as a record.
Start Paperflower free
Connect Instagram, Facebook, email and Shopify in a few minutes. On Standard, AI sorts every message and drafts every reply, you stay in control, and nothing is sent without your say-so unless you switch that on. Free puts every message in one list for you to answer.